Vastura Keystone

ITSM ticketing built for cross-functional teams that need to track work without Jira's overhead. RFCs, CSIs, INCs, CHGs — ITIL-aligned with audit trails.

What it does

Tickets across types — bugs, incidents, RFCs, change requests, CSI items
State machine per type — with mandatory transitions (no silent skips)
Watcher subscriptions — teams subscribe, get pinged on state changes
Audit log — every action recorded, exportable for SOX / SOC2
MCP-native — query / create / update from any Claude session via the Keystone MCP server

Built-in workflows

Pattern 05 (inbox-bridge concurrency) for cross-session writes
SLA tiering by ticket priority
Concierge handoff (auto-creates tickets from escalated chats)

Maturity state

In production across Vastura family. MCP server live as of 2026-05-25. Brand accent: teal.

Self-hostable / managed: info@vastura.ca