{"product_id":"keystone","title":"Keystone","description":"\u003cp\u003e\u003cstrong\u003eITSM · tickets \u0026amp; RFCs\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eIn-house IT service management — incidents, requests, changes, problems, and an append-only audit log, with a service catalog.\u003c\/p\u003e\u003cp\u003eKeystone is the ServiceNow replacement that runs Vastura's own operations. All six ITIL ticket types, a 15-step RFC pipeline, and a built-in CMDB that ties to your asset register and accounting — at SMB pricing.\u003c\/p\u003e\u003ch3 style=\"font-size:18px;color:#1F3864;margin:22px 0 6px;\"\u003ePlans \u0026amp; pricing\u003c\/h3\u003e\u003ctable style=\"border-collapse:collapse;width:100%;margin:8px 0 14px;font-size:13.5px;\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth style=\"background:#ECECEA;padding:8px 10px;border:1px solid #D8D6CF;text-align:left;font-weight:600;\"\u003ePlan\u003c\/th\u003e\n\u003cth style=\"background:#ECECEA;padding:8px 10px;border:1px solid #D8D6CF;text-align:left;font-weight:600;\"\u003ePrice (CAD)\u003c\/th\u003e\n\u003cth style=\"background:#ECECEA;padding:8px 10px;border:1px solid #D8D6CF;text-align:left;font-weight:600;\"\u003eIncluded monthly allowance\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;\"\u003e\n\u003cstrong\u003eFlat\u003c\/strong\u003e\u003cbr\u003e\u003cspan style=\"color:#64748B;font-size:12px;\"\u003e1–5 users\u003c\/span\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;white-space:nowrap;\"\u003e\u003cstrong\u003e$79\/mo\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;\"\u003eAll 6 ITIL ticket types · RFC pipeline · CMDB · SLAs · audit log\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background:#F1F5F9;\"\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;\"\u003e\n\u003cstrong\u003ePer agent\u003c\/strong\u003e \u003cspan style=\"color:#1F3864;font-weight:700;\"\u003e★ Most popular\u003c\/span\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;white-space:nowrap;\"\u003e\u003cstrong\u003e$39\/agent\/mo\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;\"\u003eEverything in Flat, scales with your team\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;\"\u003e\u003cstrong\u003eEnterprise\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;white-space:nowrap;\"\u003e\u003cstrong\u003e$99\/agent\/mo\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;\"\u003eSSO · custom workflows · API + integrations · premium support\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003cdiv style=\"background:#f9fafb;border-left:4px solid #1F3864;padding:12px 16px;margin:8px 0 6px;font-size:13.5px;border-radius:0 6px 6px 0;\"\u003e\n\u003cstrong\u003eHow billing works.\u003c\/strong\u003e Keystone is priced per agent — or a flat rate for 1–5 users — so you only pay for the seats you use. AI-assisted features across Vastura draw on one shared usage allowance; exceed it and you top up with credit packs ($5–$100) that work across \u003cem\u003eany\u003c\/em\u003e Vastura product you subscribe to. Annual = pay 10 months, get 12.\u003c\/div\u003e\u003ch3 style=\"font-size:18px;color:#1F3864;margin:26px 0 6px;\"\u003eHow Keystone compares\u003c\/h3\u003e\u003cdiv style=\"border:1px solid #E2E8F0;border-radius:8px;padding:20px 22px;margin:28px 0;background:#fff;\"\u003e \u003cdiv style=\"display:flex;justify-content:space-between;align-items:baseline;flex-wrap:wrap;gap:12px;border-bottom:2px solid #1F3864;padding-bottom:10px;margin-bottom:14px;\"\u003e \u003ch2 style=\"font-size:20px;font-weight:700;color:#1F3864;margin:0;\"\u003eVastura Keystone\u003c\/h2\u003e \u003cdiv style=\"font-size:14px;font-weight:600;color:#1F3864;\"\u003e$79 flat \/ $39 per agent \/ $99 per agent enterprise per month CAD\u003c\/div\u003e \u003c\/div\u003e \u003cp style=\"color:#475569;font-size:14px;margin:4px 0 16px;font-style:italic;\"\u003eITIL 4-aligned ticket management for SMBs. The serious ITSM Jira and ServiceNow only sold at enterprise prices.\u003c\/p\u003e \u003ch3 style=\"font-size:12px;font-weight:600;margin:16px 0 8px;color:#334155;text-transform:uppercase;letter-spacing:0.5px;\"\u003eCapability matrix\u003c\/h3\u003e \u003ctable style=\"border-collapse:collapse;width:100%;margin:8px 0 16px;font-size:13px;\"\u003e \u003cthead\u003e\u003ctr\u003e\n\u003cth style=\"background:#ECECEA;padding:8px 10px;border:1px solid #D8D6CF;text-align:left;font-weight:600;\"\u003eCapability\u003c\/th\u003e\n\u003cth style=\"background:#1F3864;color:#fff;padding:8px 10px;border:1px solid #D8D6CF;text-align:center;font-weight:600;\"\u003eKeystone\u003c\/th\u003e\n\u003cth style=\"background:#ECECEA;padding:8px 10px;border:1px solid #D8D6CF;text-align:center;font-weight:600;\"\u003eJira ITSM\u003c\/th\u003e\n\u003cth style=\"background:#ECECEA;padding:8px 10px;border:1px solid #D8D6CF;text-align:center;font-weight:600;\"\u003eServiceNow ITSM\u003c\/th\u003e\n\u003cth style=\"background:#ECECEA;padding:8px 10px;border:1px solid #D8D6CF;text-align:center;font-weight:600;\"\u003eFreshservice\u003c\/th\u003e\n\u003cth style=\"background:#ECECEA;padding:8px 10px;border:1px solid #D8D6CF;text-align:center;font-weight:600;\"\u003eZendesk\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e \u003ctbody\u003e \u003ctr\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;\"\u003eService Request \/ Incident \/ Problem \/ Change \/ Bug \/ Feature ticket types\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\n\u003cspan style=\"color:#15803D;font-weight:700;\"\u003e●\u003c\/span\u003e All 6 native\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\n\u003cspan style=\"color:#15803D;font-weight:700;\"\u003e●\u003c\/span\u003e Core 4\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\n\u003cspan style=\"color:#15803D;font-weight:700;\"\u003e●\u003c\/span\u003e All 6+\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\u003cspan style=\"color:#15803D;font-weight:700;\"\u003e●\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\n\u003cspan style=\"color:#D97706;font-weight:700;\"\u003e◐\u003c\/span\u003e Support-first\u003c\/td\u003e\n\u003c\/tr\u003e \u003ctr\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;\"\u003eRFC pipeline (15-step structured change governance)\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\u003cspan style=\"color:#15803D;font-weight:700;\"\u003e●\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\n\u003cspan style=\"color:#D97706;font-weight:700;\"\u003e◐\u003c\/span\u003e Customizable\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\n\u003cspan style=\"color:#15803D;font-weight:700;\"\u003e●\u003c\/span\u003e Mature\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\u003cspan style=\"color:#D97706;font-weight:700;\"\u003e◐\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\u003cspan style=\"color:#B91C1C;font-weight:700;\"\u003e○\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e \u003ctr\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;\"\u003eBuilt-in CMDB ties to asset register + JEs\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\n\u003cspan style=\"color:#15803D;font-weight:700;\"\u003e●\u003c\/span\u003e Native integration\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\n\u003cspan style=\"color:#D97706;font-weight:700;\"\u003e◐\u003c\/span\u003e Via apps\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\n\u003cspan style=\"color:#15803D;font-weight:700;\"\u003e●\u003c\/span\u003e Best-in-class\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\u003cspan style=\"color:#15803D;font-weight:700;\"\u003e●\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\u003cspan style=\"color:#B91C1C;font-weight:700;\"\u003e○\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e \u003ctr\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;\"\u003eSLA tracking + tier (L1-L4)\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\u003cspan style=\"color:#15803D;font-weight:700;\"\u003e●\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\u003cspan style=\"color:#15803D;font-weight:700;\"\u003e●\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\u003cspan style=\"color:#15803D;font-weight:700;\"\u003e●\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\u003cspan style=\"color:#15803D;font-weight:700;\"\u003e●\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\u003cspan style=\"color:#15803D;font-weight:700;\"\u003e●\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e \u003ctr\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;\"\u003eMCP bridge for cross-tool integration\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\n\u003cspan style=\"color:#15803D;font-weight:700;\"\u003e●\u003c\/span\u003e Native\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\u003cspan style=\"color:#B91C1C;font-weight:700;\"\u003e○\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\u003cspan style=\"color:#B91C1C;font-weight:700;\"\u003e○\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\u003cspan style=\"color:#B91C1C;font-weight:700;\"\u003e○\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\u003cspan style=\"color:#B91C1C;font-weight:700;\"\u003e○\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e \u003ctr\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;\"\u003ePrice per agent (small team)\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e$39 CAD\/agent\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e~$30 USD\/agent\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e~$100+ USD\/user\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e~$30 USD\/agent\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e~$55 USD\/agent\u003c\/td\u003e\n\u003c\/tr\u003e \u003ctr\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;\"\u003eFlat-rate option for solo \/ micro-team\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\n\u003cspan style=\"color:#15803D;font-weight:700;\"\u003e●\u003c\/span\u003e $79\/mo flat (1-5 users)\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\n\u003cspan style=\"color:#15803D;font-weight:700;\"\u003e●\u003c\/span\u003e Free 3 agents\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\u003cspan style=\"color:#B91C1C;font-weight:700;\"\u003e○\u003c\/span\u003e\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\n\u003cspan style=\"color:#D97706;font-weight:700;\"\u003e◐\u003c\/span\u003e Free 10 agents (limited)\u003c\/td\u003e\n\u003ctd style=\"padding:7px 10px;border:1px solid #D8D6CF;vertical-align:top;text-align:center;\"\u003e\u003cspan style=\"color:#B91C1C;font-weight:700;\"\u003e○\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cdiv style=\"background:#ECFCCB;border-left:4px solid #65A30D;padding:10px 14px;margin:10px 0;font-size:13.5px;border-radius:0 6px 6px 0;\"\u003e\n\u003cstrong\u003eWhere Keystone wins:\u003c\/strong\u003e ITIL 4 RFC pipeline + CMDB at SMB pricing. ServiceNow has the depth but starts at $100+\/user\/mo and is enterprise-priced. Jira ITSM is good but doesn't tie into accounting + project tracking + asset register the way Keystone does (because Keystone shares a database with Ledger + Pilot + Asset Registry).\u003c\/div\u003e \u003cdiv style=\"background:#FEE2E2;border-left:4px solid #B91C1C;padding:10px 14px;margin:10px 0;font-size:13.5px;border-radius:0 6px 6px 0;\"\u003e\n\u003cstrong\u003eWhere ServiceNow currently wins:\u003c\/strong\u003e 25+ years of ITIL workflow accumulation and Flow Designer for custom workflow scripting. If you're a 500+ person regulated enterprise, ServiceNow is still the right choice. Keystone targets SMB (sub-$5M revenue) where ServiceNow's enterprise pricing is overkill.\u003c\/div\u003e \u003cdiv style=\"background:#F1F5F9;border-left:4px solid #1F3864;padding:12px 16px;margin:14px 0 4px;font-size:13.5px;border-radius:0 6px 6px 0;\"\u003e\u003cem\u003eVastura Keystone is ITIL 4-aligned ticket management built for SMBs. All 6 ITIL practice ticket types (Service Request, Incident, Problem, Change, Bug, Feature) + 15-step RFC pipeline + built-in CMDB that ties to your asset register and accounting. Starts at $79\/mo flat (1-5 users), or $39\/agent for larger teams. Free trial 15 days.\u003c\/em\u003e\u003c\/div\u003e \u003c\/div\u003e","brand":"Vastura Digital","offers":[{"title":"Default Title","offer_id":47309801881785,"sku":null,"price":0.0,"currency_code":"CAD","in_stock":true}],"url":"https:\/\/vasturadigital.ca\/products\/keystone","provider":"Vastura Digital","version":"1.0","type":"link"}